“but most of all – you have listened to me”

“The care that you and your staff have shown to our beloved dog for 15 years has always been exemplary. You have advised me, but most of all, you have listened to me. You understand how much of a family member our dog was. Thank you from the bottom of my heart.”

“your establishment should be emulated by others”

“I would like to express my immense gratitude and appreciation for the assistance we received at New Hartford Animal Hospital. It is too often that the best efforts go unrecognized. Your establishment should be emulated by others for its combination of professionalism, expertise, and personal care. As a result of our experience with you, I will always refer pet owners to your hospital.”

“your patience always persevered”

“You can imagine euthanizing my dog, Spike, was a very difficult decision, one of the hardest in my life. I know though, that taking him to you and all the staff at New Hartford Animal Hospital was the right choice. I feel reassured that we did everything that we could for his well-being. Spike was never an “easy” patient. He was nervous and nippy, but your patience always persevered. You consistently went above and beyond the standard of care and as a pet parent, I really appreciate that. I am so very thankful to you for providing the very best care for Spike. Also please share with the staff how grateful I am for them “taking such good care of me!”

“he was comfortable and content in your care”

“We want to thank you for the exceptional care which you provided our dog over the years. We were always at peace knowing that he was comfortable and content in your care. He was always eager to see his friends at the New Hartford Animal Hospital. He sensed that you were there for him. Knowing that you were always doing what was best for him made us feel secure that he was getting the best care no matter what his problem was.”

“thank you for making our first visit a pleasant one”

“Being new to the area, I just picked a vet hoping to to get a quick appointment for my 2 cats infested with fleas. I was very pleasantly surprised when the receptionist offered me an appointment for the next day! Your clinic is very tastefully decorated and comfortable. I appreciate the separated dog and cat areas and Animal Planet on the TV. lol My cats were very well treated by all involved and I really like Dr.Mora. Thank you for making our first visit a pleasant one. You have 2 new clients to your practice.”
Marcy, NY

“Great Care”

“Great care. I am relieved that Roke is always in good hands.”
~Jisung K.
Utica, NY

“the doctor explained everything”

“As always the staff is great. The doctor explained everything to me and suggested certain products”¦I couldn’t ask for more¦..Great job to all.”
~Donna M.
Utica, NY