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New hartford Animal Hospital Pets Hospital
Animal Hospital
Total Pet Care New Hartford Animal Hospital
Washington Mills, New York
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best care










Client Satisfaction Survey

Thank you for giving us the opportunity to serve you.  Please help us better meet your needs by taking a moment to complete this questionnaire. As you answer the questions think about your experience on this visit only.

Date of Service:  

Veterinarian:

 1. My call was answered promptly.       

 2. The receptionist was courteous and helpful on the telephone.      

 3. I was greeted upon arrival.     

 4. The front desk staff was efficient, friendly and concerned about my pet.      

 5. The admitting technician was friendly and concerned about my pet.

 6. The technical staff was helpful, knowledgeable and explained things clearly.

 7. The veterinarian was courteous and compassionate.

 8. The veterinarian explained things clearly and completely.

 9. I feel my pet received quality, professional health care.

 10. My bill or estimate was presented in adequate detail.

 11. I was satisfied with the amount of time I waited for my appointment.  

 12. I was satisfied with my overall experience.

 13. I would recommend your veterinary practice to my friends and family.

If your pet was hospitalized, please answer the following additional questions:

 14. The length of time my pet needed to stay in the hospital seemed reasonable.

 15. My pet was returned to me in good, clean condition.

If your pet was boarded or groomed, please answer the following additional questions:

 16. The Care Center staff was efficient, friendly and concerned about my pet.

 17. My pet was returned to me in good, clean condition.

 18. I was pleased with my pet’s overall boarding/grooming experience.

Would you like to see any of the following services offered:

 19. More evening hours:   

 20. Until what time in the evening:

 21. Pet transportation to and from our facility  

 22. Longer hours on Saturday  

 23. Mobile veterinary services  

 24. Please use this space for additional comments:

  25. I would like to be contacted regarding a problem or concern.   

 Name:          

 Pet:          

 Email:          

 Phone:            

 Best time to reach me is:  

     

Thank you for your participation